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[Sách Hiếm] Sách ngoại văn

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  1. mongkhuyet

    mongkhuyet Mới đăng ký

    #1 mongkhuyet, 7/3/14

    Thông tin sản phẩm

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    Last edited: 10/3/14
    Em đang có một số cuốn sách dành cho Business................... Những sách này được bán trên AmaZon với giá từ vài USD tới vài trăm USD. Ai cần thì liên hệ em nhé. XXX (Call/SMS/ Whatsapp/ Viber/ Zalo gì cũng được ạ
    Em Post trước một số cuốn, em có tầm 1000 cuốn nên các bác cần sách nào liên hệ để em tìm ạ.


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    Continue..........
    CẢM ƠN CÁC BÁC!

    !
     
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    mongkhuyet
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  2. mongkhuyet

    mongkhuyet Mới đăng ký

    Strategic Corporate Finance Applications in Valuation and Capital Structure by Justin Pettit
    Principles of Corporate Finance Richard A. Brealey (Author)
    International Finance and Accounting Handbook_3rd Edition Frederick D. S. Choi (Editor)
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    Fundamentals of Corporate Finance Brealey
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    Accounts Demystified Anthony Rice (Author)
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    Liabilities Liquidity And Cash Management Balancing Financial Risks Dimitris N. Chorafas (Author)
    Essentials of Financial Analysis George T. Friedlob (Author), Lydia L. F. Schleifer (Author), L.F. Schleifer (Author)
    Structured Finance by Stefano Caselli (Editor) , Stefano Gatti (Editor)
     
  3. mongkhuyet

    mongkhuyet Mới đăng ký

    #3 mongkhuyet, 9/3/14
    Last edited: 10/3/14
    101 Ways to Build Better Relationships with Your Customers .jpg
    101 Ways to Build Better Relationships with Your Customers
    101 cách để xây dựng mối quan hệ tốt hơn với khách hàng của bạn
    Tác giả: Peter R. Garber.
    Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers (Author?) Building better customer relationships is not just something that would be nice to do it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate for example, keep the customer in the communications loop, dont put customers on hold
    Link tham khảo: http://www.amazon.com/101-Ways-Build-Customer-Relationships/dp/159996063X
     
  4. spr

    spr Mới đăng ký

    27/12/11
    16
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    Điểm:
    $0
    Bạn có sách giấy không? Tình trạng thế nào vậy?
     
  5. mongkhuyet

    mongkhuyet Mới đăng ký

    Dạ em có ạ. Anh cần cuốn gì ạ?
     
  6. mongkhuyet

    mongkhuyet Mới đăng ký

    Delivering Knock Your Socks Off Service (Knock Your Socks Off Series).jpg
    Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
    Kristin Anderson (Tác giả) , Ron Zemke(Tác giả)
    Các chuyến bay bị hủy, hàng hóa bị hư hỏng, hóa đơn hỏng, phần mềm khóa lên - đó là những dịch vụ vít-up để khách hàng tức giận, phẫn nộ ... và quyết tâm không bao giờ mua hàng của bạn một lần nữa! Nhưng các khách hàng điên như địa ngục có thể được tán tỉnh trở lại thông qua khéo léo, lên kế hoạch "phục hồi dịch vụ". Và, đáng ngạc nhiên, khách hàng đã trải nghiệm đẳng cấp thế giới Knock Socks của bạn Off phục hồi dịch vụ trở thành khách hàng trung thành nhất của bạn - và là một nguồn kinh doanh tiếp tục trong nhiều năm tới come.Building trên, cách tiếp cận phổ biến mát mẻ của dòng Knock Socks của bạn Off Dịch vụ , các tác giả cung cấp quản lý với một lớp sơn lót lạc quan vào việc tạo ra một hệ thống phục hồi hạng nhất. Sinh động bởi hình ảnh minh họa dí dỏm của John Bush, cuốn sách giải thích: - Kinh tế phục hồi - những gì nó chi phí khi bạn bị mất khách hàng, và làm thế nào nó có thể ít chi phí để giành chiến thắng trở lại - Các quy trình, chính sách và công nghệ một công ty phải có để đảm bảo hiệu quả, hệ thống phục hồi thời gian thực - Vai trò của nhà quản lý trong việc duy trì một hệ thống phục hồi xuất sắc - thông qua đào tạo, huấn luyện, nâng cao vị thế, hỗ trợ, cảm hứng, và các nhà cung cấp dịch vụ tuyệt vời bổ ích.
    Link tham khảo: http://www.amazon.com/Delivering-Knock-Your-Socks-Service/dp/XXX
     
  7. mongkhuyet

    mongkhuyet Mới đăng ký

    Managing Customer Relationships A Strategic Framework.jpg
    Managing Customer Relationships: A Strategic Framework
    Quản lý Quan hệ khách hàng: Một chiến lược khung
    http://www.amazon.com/Managing-Customer-Relationships-Strategic-Framework/dp/XXX
    Don Peppers and Martha Rogers

    "Peppers và Rogers làm một công việc tuyệt đẹp của việc tích hợp các khuôn khổ hành động, suy nghĩ của các nhà lãnh đạo khác trong lĩnh vực này, và thực hành tốt nhất từ các công ty hàng đầu. "-Tiến sĩ. Hugh J. Watson, C. Herman và Mary Virginia Terry Chủ tịch quản trị kinh doanh, Terry College of Business, Đại học Georgia

    "Peppers và Rogers đã tiên phong cho lĩnh vực phát triển của quản lý quan hệ khách hàng, và trong cuốn sách này, họ mang lại sự giàu kinh nghiệm và kiến thức vào tập trung học tập. Văn bản này tập trung thành công sự phát triển của lĩnh vực này và các lý thuyết và phương pháp luận của nó thẳng trong bối cảnh rộng lớn hơn của doanh nghiệp lý thuyết cạnh tranh. Nó là một-phải có cho giáo dục quản lý quan hệ khách hàng và bất cứ ai xem xét khách hàng trung tâm tiếp thị nền tảng của chiến lược công ty âm thanh. " -Tiến sĩ. Charlotte Mason, Vụ trưởng, Giám đốc, và Giáo sư, Khoa tiếp thị và phân phối, Terry College of Business, Đại học Georgia

    "Don và Martha đã làm nó một lần nữa! Các khái niệm hữu ích và các nghiên cứu giàu tiết lộ trong Quản lý Quan hệ khách hàng loại bỏ bất kỳ lý do gì để những người trong chúng chịu trách nhiệm cung cấp kết quả thực sự của khách hàng một-một. Đây là những tin sốt dẻo bên trong cuối cùng! " -Roy Barnes, trước đây với Marriott, nay là Chủ tịch, Blue Space Tư vấn

    "Điều này sẽ trở thành làm thế nào để đặt vào việc phát triển một doanh nghiệp định hướng khách hàng. Các thị trường là rất nhiều nhu cầu của bản đồ con đường này!" -Mike Henry, lãnh đạo cho Xu hướng tiêu dùng tại Acxiom

    Lời khen ngợi cho các ấn bản thứ hai:

    "Mỗi công ty có khách hàng, và đó là lý do tại sao mọi công ty cần có một hướng dẫn tham khảo như thế này. Peppers và Rogers là duy nhất đủ điều kiện để cung cấp cho chúng tôi với các sách giáo khoa hàng đầu về chủ đề này, và các công cụ cần thiết cho lĩnh vực họ đã giúp tạo ra." -David Reibstein, William Stewart Woodside Giáo sư Marketing, Trường Wharton, Đại học Pennsylvania
     
  8. mongkhuyet

    mongkhuyet Mới đăng ký

    Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series).jpg
    Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) - Robert Bacal (Author)
    http://www.amazon.co.uk/Perfect-Phr...745068/ref=dp_ob_title_bk/XXX
    Cụm từ hoàn hảo cho dịch vụ khách hàng
    You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

    Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

    • Defusing bad situations before they get worse
    • Handling complaints patiently and professionally
    • Satisfying customers and increasing sales
    • Building long-term relationships with important customers
     
  9. mongkhuyet

    mongkhuyet Mới đăng ký

    Voice of the Customer Capture and Analysis (Six SIGMA Operational Methods).jpg
    Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods) - Kai Yang (Author)
    Tiếng nói của khách hàng: Nắm bắt và phân tích (Sáu SIGMA phương pháp hoạt động)
    http://www.amazon.com/Voice-Customer-Capture-Analysis-Operational/dp/XXX

    Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products

    Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.

    Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.

    Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation…customer survey design, administration, and analysis…ethnographic research…process management and Lean Product Development…the deployment of customer value into products-DFSS…and value engineering. This product design tool enables you to:

    • Minimize sources of response and measurement error
    • Discern customer preferences
    • Design VOC research to minimize mistranslation
    • Respond to analytical implications of VOC data
    • Optimize design to decrease sensitivity of CTQs to process parameters
    With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer's wants and needs, in order to develop and build optimal products.

    Most Design for Six Sigma product development teams fall short of truly understanding their customers' want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today's Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products.

    Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions.

    This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs …assess the cost of poor quality…design robust products to meet those needs…optimize product life cycles…and accurately validate their findings.

    By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can:

    • Harness VOC data to create value-based products
    • Employ Design for Six Sigma to optimize value creation
    • Become proactive in gathering VOC information
    • Improve customer survey design, administration, and analysis
    • Accurately process VOC data
    • Deploy customer value into products-DFSS
    • Perform effective quality function deployment (QFD)
    • Get the most out of value engineering
    • Capitalize on creative design methods
    • Utilize process management and Lean Product Development
    • Apply statistical techniques and Six Sigma metrics
    This wide-ranging resource will give you the ability to minimize sources of response and measurement error …clearly discern customer preferences…design VOC research to minimize the perils of mistranslation…respond to analytical implications of VOC data …and optimize design to decrease sensitivity of CTQs to process parameters.

    Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand customer needs and wants_and then develop and build outstanding products that meet, or exceed, customer expectations.


     
  10. bin536106

    bin536106 Thành viên

    7/12/10
    4
    0
    Điểm:
    $0
    Bác có quyển "4 hours body " của Timothy Ferris không bác?
     
  11. mongkhuyet

    mongkhuyet Mới đăng ký

    Có bác ơi, liên hệ em nhé
     
  12. P. Trung Anh

    P. Trung Anh Thành viên

    21/3/14
    13
    2
    Nam
    Điểm:
    $0
    Có quyển "Be Here Now" của Ram Dass không bác?
     
  13. mongkhuyet

    mongkhuyet Mới đăng ký

    OTE="P. Trung Anh, post: 44600939, member: 1837369"]Có quyển "Be Here Now" của Ram Dass không bác?[/QUOTE]
    Cuốn đó có bản điện tử ạ
     
  14. Cá Siêu Ngố

    Cá Siêu Ngố Mới đăng ký

    23/9/12
    28
    8
    Nữ
    Học sinh
    Ha Noi, Vietnam
    Điểm:
    $0
    Chỉ có sách business thôi ạ?
     
  15. mongkhuyet

    mongkhuyet Mới đăng ký

    Có nhiều loại nhé @Cá Siêu Ngố, Bạn cần cuốn gì mình có thể cung cấp được
     
  16. nthcong

    nthcong Cao cấp

    22/1/10
    199
    48
    Điểm:
    $145
    Bạn có cuốn "Time of the Vulture, How to prosper in à crisis" của Dr. Darin Schoon không?
     
  17. minhminh87

    minhminh87 Mới đăng ký

    5/8/12
    62
    14
    Điểm:
    $0
    ko thấy nói giá cả thế nào bác nhở ? hàng cũ hàng nguyên gốc hay hàng ship amz thế ?
     
  18. mongkhuyet

    mongkhuyet Mới đăng ký

    http://www.amazon.com/Time-Vulture-Survive-Prosper-Process/dp/XXX
    cuốn đó phải không bác
     
  19. mongkhuyet

    mongkhuyet Mới đăng ký

    Bác cần cuốn nào báo em thì em mới nói giá được ạ, với xem loại nào ạ
     
  20. minhminh87

    minhminh87 Mới đăng ký

    5/8/12
    62
    14
    Điểm:
    $0
    thế cuốn time of the vulture bao $ bác ??? em cần cái ví dụ í mà để check :D
     
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